In case you haven’t heard, CES has added some new instructors as a result of the last Train the Trainer Advanced Workshop in the Carolinas Region, lead by Dick Dillingham in August. Welcome Ladd Gasparovic, Operating Principal of Wilmington; Dan Hamilton, Operating Principal for Greenville Upstate; and Stewart Downey, the 2014 Rookie of the Year from New Bern. As with all CES instructors, they bring their talent, experience and know-how to the classroom and make a difference both in their market centers and their communities. With their classes already in high demand for the coming year, you can expect to see them leading CES classes all throughout the region in 2017. We extend a warm welcome to them and are proud they chose to serve the region’s market centers as CES faculty.
Carolinas Educational Services would like to extend congratulations to Molly de Mattos for her KWU Approved Trainer certification today! What does this mean? According to kw.com:
“Becoming certified means that a trainer has met KWU’s high standards and is recognized by Regional leadership for their talent as a trainer. It also means that KWU is confident that a trainer can deliver KWU courses in an engaging and effective environment so that the lessons can immediately be applied to associates’ businesses and lives.”
Molly had to meet some rigorous standards to achieve this designation. Some of those involved receiving numerous positive evaluations and feedback from the Carolinas’ Regional Director, Mark Brenneman, Team Leaders and her class attendees – aka YOU! So, the next time you see Molly out and about or teaching in your market center, be sure to tell her, “Congratulations!” for her achievement.
Several months ago, our team was evaluating ways that we could make our processes more convenient for our clients. One of the things we examined was our most frequently asked questions, which were:
- Market centers and instructors asked, “When are my classes?”
- Everyone asked, “What’s the class location?”
- Market centers asked, “Can you send me class materials?”
Rather than having our team be the gateway for information, we began to seek ways we could open the gates. We then asked ourselves, “How can we use our website to allow access to answers to these questions at any time without us?”
The first thing we did was put the CES calendar online. Now, everyone can view the classes we have booked as sorted by date, market center, class title and instructor along with class times and locations.
The next thing we had to do was put the materials online. Up until now, whenever partner market centers needed materials they had to wait for a CES representative to respond with an email containing as many as 8 attached documents. While it was a massive undertaking (the geek in me actually found this project fun), I’ve finally created class pages with links for all class materials that the market centers can click to download. Our partner market centers can now access their class materials whenever they need them at any time of the day.
We are proud to say that we are advancing technologically! It’s all part of our goal to improve customer service for our partners so they can host great classes in their market centers. Here’s to your success!
We are so excited for this year with you! We have over 300 classes scheduled in the Carolina Region to grow you and your business. Please check out our calendar on our website to see where your favorite classes and instructors are next!
Welcome to our CES family Durham Market Center! We are happy to have your agents and recruits growing and learning with us! Welcome!!