Materials – Customer Experience

Below are the documents needed for Customer Experience.  Click the links to download them.  Here you will find:

1. Customer Experience Class Needs:  Read this FIRST.
2. Your Countdown for Success
3. Customer Experience Class Flyer: You should have a custom flyer for your class. Email ces@cesclasses.com if not.
4. Pre-work:  3-5 days prior to the class use the email template below to send pre-work class materials to students
   • Customer Experience-Pre-work email example
   • Customer Experience-Pre-Work
5. Customer Experience Student Manual – Make one copy for each student; front & back works best.
   • NOTE:  Check the KWU website for the option to have the student manual for this class printed and bound by Office Depot and delivered straight to your market center.  The rates for the manuals may be more affordable than printing locally however, be sure to order them well in advance of the class to ensure timely delivery.
6. Load these on to a laptop for the instructor:
   • Customer Experience PowerPoint Final
   • Customer Experience – Pre Download Videos List of Videos
7. CES Class Sign In Sheet:   email to ces@cesclasses.com after the class
8. CES Evaluation; www.ceseval.com.